Service
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Keep your important asset on the road by regularly servicing your vehicle. Aud Claremont has fully equipped, state-of-the-art service centres to ensure that your vehicle maintenance needs are taken care of and that you and your family are kept safe on the road.
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Service Department
We encourage customers to Drop & Go. Meet and Greet by your service advisor outside service reception at your vehicle. Our service managers, service advisors and drivers will be wearing masks. Vehicles will be sanitised upon completion of the service.
Audi Smart Service
The Audi Value Service is an innovative service package available for Audi models that are outside of their Audi Freeway plan. It covers vehicles from 6 to 13 years old, with a vehicle mileage below 270,000km.
Looking for an affordable way to secure your Audi's future? This competitively priced package comes with two oil change services, advice you can trust and the confidence of knowing your car is being fitted with Audi Genuine Parts.
Smart is taking care of tomorrow, today.
"Service is an innovative service package available for all Audi models that are outside of their Audi Freeway plan and are from 6 to 13 years old.
Audi Brand Care
With AudiSmart Service, owners of Audi’s that are between 6 – 13 years old can service their vehicles with the premium Audi Dealers who know their vehicles best.
Prices to be quoted by the one of our Aud Claremont Audi dealers are recommended retail prices and include VAT and parts. Oil change services include labour. Oil change services include the following parts: oil drain plug, vehicle oil, oil filter, seal ring and seal bolt. Applicable to all models outside of AFP or AFP extension plan. The vehicle or the latest active contract must be 6 years or older, and less than or equal to 13 years. The kilometres must be less than or equal to 270 000km. This offer is subject to availability of parts and may be withdrawn by Audi South Africa in its discretion without notice. Terms and conditions apply. Offer only valid in South Africa.
Smart is Audi Genuine Parts.
What is AudiSmart Service?
Get the freedom and peace of mind of a short-term Audi servicing contract which covers:
- 2 x oil change services over 2 years or 30 000km*
At a significantly discounted price; this includes:
- Comprehensive roadside assistance as a value-added benefit
- Confidence of knowing that your vehicle is fitted with Audi Genuine Parts by experienced Audi technicians (who know your Audi best)
- AudiSmart can be topped up at an Audi Dealership to cover any major services needed
*AudiSmart is valid for 2 years / 30 000km, whichever parameter comes first
Audi Freeway Plan Extension
Having peace of mind doesn’t end when your service and maintenance plan does.
What’s next for your Audi journey when your Audi Freeway Plan comes to an end? Now, you can extend your cover up to 15 years or 300 000 km. The Audi Freeway Plan Extension offers so much value to your service and maintenance needs. Contact us to find out more
Extensions can be calculated on time or mileage, with both service as well as full maintenance options. Your Audi Freeway Plan can be extended, with no waiting period, at any time before your existing Freeway Plan expires.
The table below shows our recommended extension intervals, as they relate to time and mileage:
| Years | Kilometers |
|---|---|
| 5 | 120,000 |
| 6 | 150,000 |
| 6 | 180,000 |
| 7 | 210,000 |
| 8 | 240,000 |
| 9 | 270,000 |
| 10 | 300,000 |
Benefits of extending your Audi Freeway Plan:
- Immediate coverage – no waiting period
- Covers all services as per service schedule – no hidden costs
- Protection from parts inflationary increases on Audi Genuine Parts
- No limit in terms of claim value
- Contracts may be extended subject that the current contract (AFP or AFP Extension) is still active
(For other benefits, please consult the Audi Freeway Plan)
Roadside Assist Benefits
The Roadside Assist programme offers the following benefits:
3.1 If assistance is required as a result of a mechanical or electrical breakdown (which includes the circumstances referred to in paragraphs).
- Flat tyres
- Flat batteries
- Fuel shortage
- Keys locked inside vehicle
3.2 Where your vehicle cannot be repaired at the point of breakdown to render it mobile, you are entitled to courtesy transport if the breakdown is within 100 kilometers of your normal place of residence, provided that such transportation will only be arranged to one address;
3.3 Where your vehicle cannot be repaired at the point of breakdown to render it mobile, and the breakdown occurs further than 100 kilometers from your normal place of residence, you are entitled to elect one of the following benefits:
Hotel Accommodation
Roadside Assist will arrange and pay up to two (2) days towards the Audi South Africa preferred hotel accommodation for you and the occupants of the vehicle. (This benefit is limited to one instance per annum and a maximum of R2 400.00 per incident) (b)
Car Rental: If you prefer not to elect the hotel accommodation referred to above, Roadside Assist will arrange and pay for a car rental for a maximum of forty-eight (48) hours.
This arrangement will be subject to you accepting the standard terms and conditions of the car rental company.
Audi South Africa will reimburse the rental company on your behalf in respect of the rental charges only. Any charges relating to fuel and/or any other obligations reflected in the rental agreement will be for your account.
3.4 Where the breakdown has occurred further than 100 kilometers from your normal place of residence, Roadside Assist will arrange and pay to collect your vehicle and return it to your closest Audi dealer after it has been repaired;
3.5 Where the breakdown has occurred within 100 kilometers from your normal place of residence, Roadside Assist will arrange and pay for the vehicle to be collected and repaired at the approved Audi Dealer closest to your place of residence;
3.6 If required due to overnight delay, Roadside Assist will arrange and pay for the first forty-eight (48) hours of safe storage of the vehicle.
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